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Which countries do you delivery?
We ship too all 195 countries around the world. if you would like to see potential SHIPPING options and COSTS please press here.
what is your return policy?
If you would like to return an item, you must notify us within 14 days from the date of delivery. You will then have 14 days from the notification date to return your item to us. The postage costs for returning your garment needs to be covered by the customer.
how long does it take for a refund to be issued?
It can take up to 10 business days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods as soon as possible to ensure you receive what you want as quickly as possible. So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition. Any refund will automatically be issued to the payment method used to make the original purchase and in the event.
What if an item is unavailable?
unfortunately we have a limited availability of our designs, therefore we work on first- come- first- served basis. we don't restock our times, however please feel free to reach out to us to double check about the particular garment you have in mind.
HOW CAN I TRACK MY ORDER?
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. We are not responsible for any unanticipated delays beyond our control.
What is your delivery time and cost?
Standard delivery in europe usually takes between 5 to 7 business days (Business days are Monday to Friday, excluding national holidays in the uk) and it costs 15.90 EUR within europe. For delivery times and costs outside europe, please check here.
Do You deliver to PO boxes?
Unfortunately we do not deliver to po boxes.
are delivery charges refundable?
We will refund you what you paid for the goods but not the delivery charge except in unlikely cases where the item was faulty.
can i exchange my item?
The fastest way is to email us at firstname.lastname@example.org to let us know of your intention. We can then discuss your query and advise on the best next steps. let's Work together.
do you have a wholesale related question?
if you like our brand and would like to work together with us or stock and sell our apparel, then please message us at email@example.com to discuss the opportunity of working together.
CAN I CANCEL OR MODIFY MY Order?
If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to our Return Policy.
what payment methods do you support?
our online store offers secure stripe and paypal payment methods. stripe supports visa, mastercard, american express and Cartes Bancaires card brands.
what is 'one size'?
our clothes are available only one size 'one size' which suits all women sizes up to and including european size large/ uk 40/ it 50.
can you include a gift card to the package?
all our online purchases arrive in a signature black box, tied with a black isabella-lè-miliae ribbon and will include a gift card if you have provided a message. you can do it by sending us an email to firstname.lastname@example.org once you've placed your order.